Shipping & Returns
Pdf pattern bundles will be emailed within 24-48 hours after payment is received. It will be sent to the email address provided. If you have not received your pattern, check your spam or junk folder. Feel free to contact us at any time for help or advice.
Order Processing and Fullfillment: All items are handmade with love and shipped with care through USPS First Class or Priority with delivery confirmation unless you request otherwise (which will increase shipping cost). Please allow at least 2 weeks (10 business days) for made to order item(s) to be made and ready to ship after payment has been received. Busy seasons may require longer processing times. If there is a delay in processing your order, you will be notified via email. You will receive an email notification when your order has been shipped.
Ready to ship orders are shipped within 1-4 business days after your payment clears.
**Please note, I ship all orders to your PAYPAL address. Please make sure the information entered in your PAYPAL order is correct. If it is a gift, please put a note ináôSpecial Instructions or Order Commentsöáthat the address will be different than your paypal.
Refunds and Exchanges
Pdf patterns cannot be returned or refunded.
Because of the handmade nature of Jocole's clothing line, there may be variations in each garment.
Returns & Exchanges: We do not accept returns of items that areánot defective. If you are unhappy with your purchase for any other reason, please contact us about the possibility of an exchange or shop credit. *Please Note: Unless an item is defective, we cannot provide return or exchange service for custom orders.
Refused & Unclaimed Packages: If you are unavailable at the time the mail carrier attempts delivery, you are responsible for rescheduling the delivery. If you do not claim your package or refuse it and the package is returned to us, you are responsible for reshipping charges. If a refused, unclaimed, or undeliverable package is no longer wanted, a 20% restocking fee will apply and store credit in the amount of the balance less shipping charges and fees will be issued. If you have purchased an item as a gift, and it is not accepted at the gift address and returned to us, we will ship the item, with an explanation, to your address free of charge.
Additional Policies and FAQs
NOTE: All California residents will be charged 8.75% sales tax during the checkout process in Paypal.
Product Variation: The product images in our shop are representative and are not necessarily photographs of the actual product you will receive. Due to the handmade nature of our items, some variations will occur. Due to the differences in computer monitor screens, we cannot guarantee that the color of your item will match the color on your screen. If you are concerned about the color of an item you would like to purchase, please contact us to request a sample. Since many of our items are made with prints, the placement of the pattern will vary in each item.
Privacy Notice: Any personal information that you provide to us will not be shared with or sold to third parties.
Please contact me for wholesale or "bulk order" pricing.